Terms & Conditions

Version 2026-11-01 · Applies to everyone who creates an account or uses Wider

1. Who we are and what this agreement covers

These Terms & Conditions (“Terms”) are an agreement between you and [Legal entity name] (“Wider”, “we”, “us”), whose registered address is [Registered address]. They cover the Wider website, progressive web app and any related services (together, the “Service”). They work together with our Terms of Use and Privacy Policy.

By ticking the box at sign-up, creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

2. Eligibility

• You must be 18 or older. We check your date of birth at sign-up and do not provide accounts to anyone under 18.
• You must provide accurate registration details and keep them up to date.

3. Not medical advice — your responsibility

Wider provides automated feedback on exercise form, repetition counts and scores, produced by a computer-vision model running on your device. It is general fitness information only. It is not medical advice, diagnosis or treatment, and it does not replace a doctor, physiotherapist or qualified coach.

• Talk to a healthcare professional before starting any exercise programme, particularly if you are pregnant, injured, recovering from surgery, have a heart, joint, blood-pressure or other medical condition, or have not exercised for a long time.
• Stop immediately if you feel pain, dizziness, chest tightness, shortness of breath or anything unusual, and seek medical help where appropriate.
• Scores and tips can be inaccurate. Lighting, camera angle, clothing, background, device quality and body type all affect pose detection. A good score does not guarantee that a movement is safe for you, and a poor score does not mean you are doing something dangerous.
• Make sure your exercise space is clear and safe, use suitable equipment and do not exceed your own limits.

You use the Service and perform any exercise entirely at your own risk.

4. Your account

• You are responsible for keeping your password confidential and for activity under your account. Tell us promptly at the contact address below if you suspect unauthorised use.
• One person per account. Do not share or sell accounts.

5. Training on your own, and with buddies

Wider is a self-directed tool. There is no human coach on the Service and the guidance it gives is automated. You decide what, when and how hard to train. Workout buddies are people you choose to connect with. We do not supervise them or guarantee their advice or conduct. Only add people you know, and use the block and remove tools if anyone makes you uncomfortable.

6. Payments, plans and cancellations

Some features may be free and others paid. If you buy a paid plan, the price, billing period and any trial or refund terms will be shown to you before you pay. Unless the law or the plan terms say otherwise, fees are non-refundable once a billing period has started. You may cancel at any time and your access will continue until the end of the paid period. We may change prices for future billing periods with reasonable notice.

7. Your content and data

• You keep ownership of the content you provide (such as profile details, notes and workout results).
• You give us a limited, non-exclusive licence to store, process and display that content only as needed to run the Service for you and to keep it secure.
• Camera video is processed on your device and is not uploaded to our servers. See the Privacy Policy for what we do store.

8. Our intellectual property

The Service, including its software, exercise library, tutorials, scoring methods, text, design and the Wider name and logo, belongs to us or our licensors and is protected by law. We grant you a personal, non-transferable, revocable licence to use it for your own non-commercial fitness purposes under these Terms. Third-party tutorial videos remain the property of their owners.

9. Acceptable use

You must follow the Terms of Use, which set out what you may and may not do with the Service.

10. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or end your access, with notice where reasonable, if you break these Terms, put others or the Service at risk, or the law requires it. Sections that by their nature should continue (for example 3, 8, 11, 12 and 14) survive termination.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we do not promise that it will be uninterrupted, error-free or secure, that pose detection or scoring will be accurate, or that you will achieve any fitness result.

12. Limitation of liability

To the fullest extent permitted by law, Wider and its owners, staff and partners are not liable for indirect or consequential loss, loss of profit or data, or for any injury, illness or damage arising from your exercise or from relying on the Service’s feedback. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose (or, if you paid nothing, a nominal amount permitted by law). Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence or for fraud, where applicable.

13. Changes

We may update these Terms, for example when features or laws change. If a change is material we will notify you (for example by email or an in-app notice) and, where required, ask you to accept the new version. Continuing to use the Service after the effective date means you accept the update.

14. Governing law and disputes

These Terms are governed by the laws of [Governing law and courts]. Subject to any mandatory consumer rights you have where you live, the courts there have exclusive jurisdiction. We encourage you to contact us first so we can try to resolve any concern informally.

15. Contact

Questions about these Terms: [Legal entity name], [Registered address], or write to our Grievance Officer through the grievance form.